Medical providers across the globe are under cumulative pressure to enhance patient care, either because the hospitals operate in a performance-based or reward-oriented care environment, or because the current increasingly knowledgeable patients seek treatment in accredited institutions to get exclusive care.
Whatever your clinic’s payment model might be, excellent patient care is critical to your success. And also, offering the best possible results is ultimately the goal of being a medical provider. Here are five ways medical providers can use to help in improving patient care.
1. Look for Opportunities for Patient Care outside the Four Walls
As medical care moves into communities and patient’s homes, health professionals should care for the sick outside the hospital. Here are some ways that they can use to provide care outside the clinic setting.
•Post-acute Care – Health providers should consider a post-acute treatment program to care for patients who are not sick enough to be hospitalized but still require support.
•Telehealth – Telehealth is a new health service model that is very promising in this era of technological innovation in healthcare. The telemedicine software offers remote access to medical care, saves costs for both the caregiver and the patient, supports continuity of care, and meets growing customer demand. Besides, it enables hospitals to maintain relationships with post-acute treatment patients cleared from the infirmary.
•Employee Health Programs – Employee health programs link current health needs in the community of patients, employers, and their families with healthcare providers. These programs provide a coordinated approach to provide healthcare to an insured group and the local public.
2. Create a Stable Team
An operational team should be made up of members from various backgrounds and different experience and skill levels. As stated by the IHI, building a balanced team is among the essential steps in the enhancement process. The team must comprise a senior leader to give advice, guide and defend the team; a clinical specialist with the necessary background to make well-versed clinical judgments; a project manager to accomplish daily errands and keep the group on track.
3. Make Patient Experience Enhancement a Higher Priority
An Accenture technical report indicates that around seven percent of patients change providers because of negative experiences, resulting in an annual revenue loss of nearly $100 million per hospital. Having a negative hospital experience can often result from a lack of common courtesy, having to wait for longer periods of time, or being treated too quickly and rushed out the door. The study also demonstrates that patients with good healthcare experiences are often more involved in their care plans, and hence more friendly to medical advice.
The statistics also show a clear link between customer satisfaction and hospital profitability. Additionally, excellent client satisfaction generates an environment that employees can be proud of, resulting in increased morale and lower turnover.
4. Form Strategic Collaborations to Maximize Resources
If you find the right partner to share your values, you can maximize resources to attain your objectives in all areas. Therefore, hospitals need to reach out to their resident communities to collaborate, explore opportunities for partnership, and create more entry points for healthcare customers.
Hospitals are not restricted to local partnerships; however, you can also build national and regional relationships, like mergers with bigger healthcare systems, connect with nationally-known medical partners to offer additional services, and contract resources.
5. Optimize the Standardization of HealthCare
A recent study conducted by the Advisory Board found that hospital chief financial officers see a decreased variation in care as their primary opportunity to improve costs. A typical service organization is likely to save $20-30 million for every $1 billion in opportunity revenue to reduce useful variation in healthcare. Despite the possibility, truly sustainable and successful strategies that enhance healthcare standardization continue to bypass medical systems and their management teams.
The leading cause of failure is that exclusive contributions and ideas of key investor groups are not recognized or well-balanced. Creating successful material enhancements in value via standardization means harnessing the skills, data, experience, and leadership of all healthcare team partners, including key investors that affect patient care.
This rise in medical options, joined with changes in health standards, means the standardization efforts have a proportionally greater impact on total cost, results, and value. This is the time to reconsider standardization because the functions it performed in the past will be more widely known in the future.
Finally, hospitals and medical providers can improve patient care through the above ways. Whether you use new software to enhance patient care or use methods to reduce wait times there is always something you can do as a healthcare business to help make your patients feel like they are receiving the best treatment. The partnership plays a vital role in healthcare enhancement. Also, consider the modern technologies such as telehealth software to offer your patients quality care.